Ultrac legal
Cancellation and Refunds
Last updated October 11, 2026
Payments
Paid Ultrac plans are charged through Razorpay to ZKLABS Software & Services Private Limited. Prices are shown on https://ultrac.io/pricing before you pay.
Cancellation
You can move an account to Free from the upgrade page. That change takes effect immediately. Access on the paid plan ends when you confirm the change.
Unused time
Unused time on a paid plan is not refunded when you change or cancel the plan. A later upgrade is billed in full for the new plan.
Refunds we issue
Failed, duplicate, or unauthorized charges, and charges for access that was not delivered, can be refunded. Write to access@ultrac.io with the payment reference. Approved refunds are started within 2 business days and credited to the original payment method within 5 to 7 business days.
Contact
Billing questions can be sent to access@ultrac.io. Razorpay remains the payment processor for captured charges.